More Details for Serena Beach Hotel and Spa - Mombasa

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1
Reservation Process

We use the following process to check availability and make reservations at the resort and to match up your request with a timeshare owner that has an available week for rent. Please keep in mind that since the Mayan Resorts are timeshare resorts and units are owned and rented by timeshare owners only, check-in days are on Friday, Saturday, or Sunday and for stays in seven night increments. These procedures are designed to conform to resort policies and to protect both the timeshare renter and timeshare owner from financial loss. The reservations on these go quickly and are subject to availability at the point you contact us.

  • You make a $50 (USD) deposit to our PayPal account by clicking on the "Request" button.
  • Availability will be re-checked by us directly with the Mayan Palace resort.
  • We match up your reservation request with an available week from a timeshare owner.
  • We obtain a confirmed reservation on this unit in your name as guest and provide you the confirmation number which you will be able to verify directly with the resort.
  • If we are unable to obtain a confirmed reservation your deposit will be refunded in full.
  • You will complete and sign a rental agreement that will be sent to you after the deposit is receieved and the reservation confirmed.
  • No reservations are considered complete until a deposit is made, confirmation numbers are obtained, and the signed rental agreement is returned to us.
  • You should not make airline reservations or car rental plans until all the steps of the reservation proces are completed.
  • You should not make airline reservations or car rental plans until after you have made a deposit, obtained a confirmed reservation via email, verified it with the resort, and signed the rental agreement.
  • We can make no assurances with regards to reservations at the Mayan Palace until all the steps of the reservation proces are completed.
  • Balances are due 14 days after obtaining a confirmed reservation, this will allow you time to complete other travel plans. Click Here and Save with the best Internet prices on airfare, car rentals, and more.
  • The last day for canceling a confirmed reservation to get a full refund minus a $50 processing fee would be 45 days prior to check-in.
  • If the confirmed reservation were made within 45 days of the arrival date then cancellations would only be permitted within 24 hours of obtaining a confirmed reservation unless prior arrangements have been made.

Please  if you have any questions about the Reservation Process.

2
Cancellation Policy
  • Cancellation notices must be made by e-mail and phone.

  • Full cancellation allowed prior to a deposit being made.

  • The timeshare guest may cancel a reservation after a deposit is made as long as it is at least forty-five days prior to the check in date (resort policy). The timeshare guest shall receive a refund of all monies paid minus Fifty Dollars to cover administrative costs.

  • Depending on the timeframe and other mitigating circumstances it may also be possible to refund the Fifty Dollar administrative fee, usually if the cancellation is made within three weeks of making payments. Check with us before cancelling.

  • No cancellations permitted after forty-five days prior to the check in date.

  • If the deposit and/or payments were made for reservations where the check-in day is less then forty-five days away then a cancellation may be made within 48 hours of obtaining a confirmed reservation.

  • No refunds will be permitted as a result of a failure by the timeshare guest to occupy and use the rental unit.

  • Click here to read the complete Rental Terms and Conditions.

Please  if you have any questions about the Cancellation Policy.

Current Rates
  Holiday Weeks
Easter, Xmas, New Years 		Feb & March Jan Aprl May
Oct Nov Dec 		June July
August Sept
2 Bedroom 2 Bath w/Kitchen - Sleeps 8 - 4 Privately
Grand Mayan
Mayan Palace
Sea Garden 		$2,200
$1,800
$1,600 		$1,850
$1,450
$1,250 		$1,650
$1,250
$1,050 		$1,550
$1,150
$950
1 Bedroom 1 Bath w/Kitchen - Sleeps 4 - 2 Privately
Grand Mayan
Mayan Palace
Sea Garden 		$1,600
$1,400
$1,200 		$1,150
$950
$750 		$1,100
$900
$700 		$1,050
$850
$650
1 Bedroom 1 Bath No Kitchn - Sleeps 4 - 0 Privately
Grand Mayan
Mayan Palace
Sea Garden 		$1,300
$1,100
$1,050 		$1000
$800
$750 		$950
$750
$700 		$900
$700
$650


Grand Mayan rates include unlimited access to water parks, spas, and deep discounts for golf!

Please  if you have any questions about the Mayan Resorts.